Page 12 - SAMA Quality PLAN
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Sama Global Quality Management Plan January 2023
3.1.8 Control and Prevention of Nonconforming Material
This section provides procedures for effectively controlling and preventing the unintended use or
installation of nonconforming materials. The PM and Construction Manager investigate occurrences where
materials, components, assemblies, features of work, or completed product fail to meet the specified
requirements and take appropriate action to prevent recurrence.
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3.1.9 Corrective and Preventative Action Plan
Actions to ensure the prompt detection and correction of conditions adversely affecting quality are
discussed in this section. Corrective and preventive action extends to the performance of subcontractors
and vendors and will be responsive to feedback and complaints from customers. Preventive action
emphasizes proactive planning to prevent conditions adverse to quality. Corrective action emphasizes
determination of root causes and prevention of recurrences in order to achieve client satisfaction.
3.1.10 Documentation
Well-kept records are an integral part of a rigorous QC program, and project site personnel are responsible
for the maintenance of these vital records. Section 4.0 provides information on required QC
documentation.
3.1.11 Internal Quality Audits
The PLQCM establishes schedules and procedures for conducting quality audits. The purpose of such audits
is to determine internal compliance with Sama Global requirements, as well as compliance with contractual
requirements. The audits also evaluate the adequacy of operational methods and compliance with
established procedures. Audit findings shall be reported to the QCI, Site Manager/Construction Manager,
PM, and the Program Manager for any required corrective actions or resolution. Additional information on
audits is provided in Section 5.0 of this manual.
3.1.12 Training
It is Sama Global practice to provide QC training not only to QC staff, but also to PMs, key project personnel,
as appropriate, Site Managers and Construction Managers. All Sama Global employees at project sites will
receive basic indoctrination into the Sama Global Quality Management System, including objectives,
procedures and practices. Additional information on QC training is provided in Section 7.0 of this manual.
3.1.13 Customer Interface/Communications
Sama Global on-site QC staff will meet with the Client inspector on a daily basis. In addition to the daily
meetings, the QCI and PM meet with the Client on a regular basis, determined by the Client and Sama
Global PM at the onset of the project, to discuss progress, as well as concerns and problems. In the event of
an unavoidable interruption in the Quality Control Program, Sama Global will notify the Client immediately,
both verbally and in writing, of the nature of the interruption, its estimated duration and the procedures
being used during the interruption period. Additional information on the role of quality management in
customer relations is given in Section 8.0.
3.2 QC Plan Implementation
The on-site QC processes consist basically of implementing the QC Plan for the site, with emphasis on the
planning/design process and the three-phase system of control for each definable feature of work. The
processes are summarized in Figures 2 and 3.
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